As we navigate these days that are challenging for all of us, it is our goal here at The Hignell Companies to make sure we keep you up to date on everything related to your rent payments.
We recognize that there are a lot of unknowns for so many, and we will be working with both our residents and commercial tenants in the days to come to do what we can to help you if your financial situation is being impacted by the COVID-19 virus. We are in this together. Don't hesitate to reach out to your main point of contact if you have specific questions.
Please note that if you do need to fill out this Request for Delay of Rent Payment, please download it to your computer, fill it out, and then email it directly to your Resident Manager or Commercial Property Manager.
We are basing our communication on the most recent information we receive and will work to update this page as quickly as possible to keep all of our residents and tenants informed and up to date.
Meanwhile, stay healthy and stay safe. We will get through this.
1. Download the form to your computer
2. Fill out the PDF and save it
3. Email it to your Resident Manager or Commercial Property Manager
Question: As a resident, what forms do I need to provide along with the Delay of Rent Request?
Answer: Depending on your situation we need from you:
Question: If I have already submitted a Delay of Rent Request, how do I stop my automatic monthly rent payments?
Answer: Go to your tenant portal and stop auto payments. You can set up a one-time payment or stop payment all together depending on your circumstances.
Question: Can I pay half of my rent and set up a deferment of rent for the remainder?
Answer: Yes! You will still be responsible for the total amount due, but you can pay what you are able to now and defer the rest, as long as you fill out and turn in the Delay of Rent form.
Question: What if something breaks in my home or apartment?
Answer: Our onsite maintenance technicians are onsite! They are keeping an eye on the property, and are available to still complete maintenance requests that meet our essential need criteria. They are keeping the property tidy and watching out for the safety of our Residents during this time.
If you have any questions or concerns not addressed above, please contact your Resident Manager or Commercial Property Manager directly and we will respond to everyone as quickly as we can. We hope that all of you are staying safe and healthy in this trying time. We are unwavering in our commitment to Creating Caring Communities that transform lives. Now more than ever we need to care for each other well.